Where does the name Beija Flor comes from?
Beija Flor is the Portuguese name for the hummingbird and it literally means “The Kisser of flowers”. The name has resonated from our products that kiss the space they are in.
Where is the company located?
Beija Flor is based in ‘Hukuk’, an eco village in the north of Israel.
How do I become a Beija Flor retailer?
As a retailer you are invited to register to our B2B website: store.beijaflorworld.com.
Fill in the required information and an account manager will contact you within 3-6 days.
Can you produce a custom made mat?
- We offer the option for custom made mat only from our tile mat collection (Wabi Sabi family excluded)
- The minimum order for a custom carpet is € 560 or 4 square meters
- The maximum sheet width is 130 cm. For carpet orders larger than the maximum sheet width, we manufacture the carpet as several graphic sheets that when placed side by side have the respective carpet design’s appearance (they are not connected)
- A quote is provided based on the relevant size required and design.
- The delivery is four weeks from the order date
- custom made mat cannot be refunded
What are Beija Flor products made from?
High-quality, multiple-layered PVC sheeting with sand embossed for fine-quality printing.
The materials and production process comply with international quality standards.
To learn more feel free to contact us.
How do I straighten my tile flooring mat?
If failed to flatten by itself, warmth will do the trick. Reverse roll the mat and lay it for a moment in a safe distance from a mild heat source until it softens a little. Spread the mat on the floor. Within a short, while it will flatten out completely, this may take a few minutes to an hour.
For more care instructions see our Handle and care page.
How do I clean Beija Flor products?
Cleaning and Care instructions are written on each product page on the website, and they are as follows:
Carpets – Wash with water and the detergent of your choice on both sides and leave to dry before placing it back on it’s dedicated space. NOTE – keep away from bleach and acid-based detergents.
Tile stickers – Wipe clean with a damp cloth. keep away from bleach and acid-based detergents.
For more care instructions see our Handle and care page.
Can Beija Flor products be used outside?
Our mats are intended for indoor use, However, yet they can be used in shaded patio or balcony. Be mindful as colors may fade in direct sunlight.
Are your mats suitable for the bathroom?
While some situations may be suitable, overall – our mats do not have anti-slip surface and therefore should not be used in soaking wet environments.
Can I use floor mats on floors with radiant heating systems?
Yes. Beija Flor floor mats can withstand 85°F/30°C from radiant heating systems.
Do the floor mats have a physical/chemical reaction with wood flooring?
Prior to using any coated product on a wooden floor, make sure the floor is completely dry. Otherwise, the floor mat materials may have a negative reaction when placed on a wooden floor due to the polyurethane substance in the floor coating.
We also recommend to occasionally lift, move or shake out your floor mat.
Can I place hot pots directly on a placemats or runner?
When placed directly, hot pots may damage the placemat/runner. Please take caution and use a trivet or a dedicated coaster to protect your placemat/runner from excessive heat.
Are all your products available online?
All Beija Flor designs sold each season are available online. The Beija Flor website is the only website with the complete Beija Flor assortment.
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Are custom sizes available?
Yes, we can customize our tile floor mats.
For more information, you can contact our customer-service at firstname.lastname@example.org.
Can I get samples before I decide to buy an item?
No, we do not provide samples. You are invited to check our products at shops that hold our collection near your area. For information about shops locations, contact our customer service at email@example.com.
For professionals services such as interior designers and hospitality, please contact us directly at firstname.lastname@example.org
What forms of payments are accepted?
We accept Visa and MasterCard credit cards, or Paypal. All payments are processed through a secure payment system. Please contact us for bank transfers.
Are there additional costs other than listed on your checkout page?
Purchases from select countries (view list) will not carry any additional cost other than the costs displayed on our checkout page.
However, orders from countries not listed MAY INCUR additional costs such as; import duties, taxes or other customs related charges. Customs charges will be collected by the shipping company upon delivery.
You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
Do you ship internationally?
Yes, we ship to most countries. For more information visit our shipping policy page or contact us at email@example.com.
How long do deliveries take?
Once you place your order it is sent to production.This process may take up to 14 days.
Once your product is ready, it is packed and sent off via express shipping with DHL or TNT with the shipping time of 3-7 days.
How do I track my order?
You will receive an email confirmation with the tracking code when your order has shipped.
CANCELING, RETURNING AND REFUNDS
How can I cancel my order?
If you would like to cancel your order, please email customer service at firstname.lastname@example.org
How do I return an item?
If for any reason, you wish to return your item, you will have 14 days to return an item from the day the order was shipped.
The item should be returned in the original box it was shipped, or otherwise well packed.
Returned products must be in an unused condition, with original tags and labels attached.
For more details on how to return an item, please visit our Returns & Refunds page.
Are there any items I cannot return?
Unless damaged beforehand or specially customized, we expect all returning products to be in their original, unused condition. For more details on how to return an item, please visit our Returns & Refunds page.
What are your return shipping policies?
unless received damaged Payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. We recommend tracking your package so you can ensure it has arrived otherwise, we cannot refund your payment. For more information, please visit our Returns & Refunds page.